Holtec sets new standards in customer service

Smart technologies and automated solutions have long been standard in the wood processing industry. However, comprehensive digital approaches in areas such as remote service and electronic spare-parts procurement remain rare. An electronic spare-parts catalogue or remote maintenance via smart glasses alone are no longer considered revolutionary technologies – they are often used merely as isolated stand-alone solutions. Holtec has analysed the potential of digitalisation, fully harnessed its opportunities, and, on this basis, developed an innovative business model with the HOLTEC Service App. The service platform brings together various individual solutions and service modules in a single flexible, expandable application. It enables complex service processes to be documented transparently and managed efficiently – both internally and externally.

In collaboration with a young German software developer, Holtec specialists have created the modular platform HOLTEC MOBILE SERVICES. Its core components include e.PARTS, a digital spare-parts catalogue, and REMOTEPLUS, a tool that significantly simplifies maintenance and repair work through the use of smart glasses. Another key feature is the TICKETSYSTEM, which provides a clear and structured overview of all customer inquiries.